FAQs

A) GENERAL

 1. Where is VASVI.IN located?

We are based in Jaipur, Rajasthan - India.

 2.Which category products do you sell online?

VASVI.IN is an online fashion store catering to women’s fashion categories like Kurti, palazzo, and dupatta.

3,I am located out of India. Do you ship internationally?

Yes, we do ship internationally. We’ll be happy to deliver your orders if your pin code is serviceable with our courier partner.

4.Do you take requests for customization of products?

No, we don’t customize products.

5. Is my personal information safe with VASVI.IN?

 Please be rest assured that all your personal and transaction information is secured with us. For more information, please refer to our Privacy policy page.

 

6.How do I know my size?

 

On every product page, we have provided a standard size chart which can be used before making a purchase for the best possible fit. All measurements are in inches (in) and not in centimeters (cm). So measure yourself accordingly.

 7.Do you have an XL size?

 

We at Vasvi, celebrate women in all shapes and sizes. Hence, there is a range of sizes available from XS to XXL in our diverse collection. So be rest assured, there’s an Vasvi apparel created for every woman.

 

8. How do I get in touch with Vasvi.in?

 

You can send us an email at info@vasvi.in  or call us on our customer care number –

+91-6375565058

 

I have placed my order. What happens next?

 

·         Once you have successfully placed your order on our website, you will receive a confirmation email from Vasvi.in.

·         We will then dispatch your order within the next 24 hours from our warehouse and keep you informed at every step with regards to the delivery of the same.

·         Your item is packed securely and handed over to our trusted delivery partners.

·         Then, your item is shipped to your location.

·         You will receive a tracking ID from us to be entered on our courier partner’s website which is carrying your order.

·         You can track your order with the tracking ID until it’s delivered.

 

B) PAYMENT

 

1. What payment methods are accepted at Vasvi.in?

 

We accept all major credit and debit cards. We also support the following modes of payments-

·         Net banking

·         UPI

·         EMI

·         Wallets- Freecharge, Mobikwik, JioMoney, Paytm

·         Scan N Pay mobile payment

 

2. Is it safe to shop at Vasvi.in using my debit/credit card?

 

To ensure a safe, private and secure shopping experience with Vasvi.in, all credit card, debit card and net banking transactions are processed using a secure encrypted connection to keep your transactional details confidential at all times.

3. What happens if my debit/credit card has been compromised while making a payment online?

 

We do not collect or store your card information with us. If you suspect any unauthorized behavior on your card, then please report this to your bank immediately.

 

·         I am concerned about the security aspects related to typing out my credit card number online.

·         Please be assured that we do not receive/ store your complete card details. When you enter the card details you are redirected to a secure payment site.

·         Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive/store your card details.

·         Please be assured that we do not receive/ store your complete card details. When you enter the card details you are redirected to a secure payment site.

·         Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive/store your card details.

·         Please be assured that we do not receive/ store your complete card details. When you enter the card details you are redirected to a secure payment site.

·         Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive/store your card details

Please be assured that we do not receive or store your complete card details with us. When you enter the card details, you are redirected to a secure payment site. Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive or store your card details.

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